FAQ

1. What products do you sell?

We specialize in knight figurines and decorative knight pieces designed for home décor, office displays, collections, gifts, and other decorative purposes.

2. Do you ship internationally?

No. We currently ship within the United States only and do not currently offer international shipping.

3. How long does shipping take?

Orders are generally processed within 1–3 business days after payment is confirmed.

After shipment, delivery within the United States generally takes approximately 3–7 business days.

The estimated total delivery time is approximately 4–10 business days.

4. Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, or FedEx, depending on the destination, package size, and shipping availability.

5. Will I receive tracking information?

When tracking information is available, it will generally be provided after your order has shipped.

6. Are purchases subscriptions?

No. All products are sold as one-time purchases.

We do not operate a subscription, recurring billing, automatic replenishment, or automatic renewal program.

7. Can I cancel my order?

Please contact us as soon as possible after placing your order at [email protected].

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

8. Can I return a product?

Eligible products may generally be returned within 30 days of delivery, subject to our Refund and Return Policy.

Please contact us before sending a product back.

9. Who pays return shipping?

For approved returns caused by a product defect, quality issue, incorrect item, or an error on our part, we will cover the applicable return shipping cost.

For eligible returns unrelated to a product defect or our error, the customer is generally responsible for return shipping costs.

10. Can I return a used or damaged decorative item?

Products that have been used, damaged, altered, or handled in a manner that materially affects their resale condition may not be eligible for return.

This does not limit rights that cannot legally be excluded under applicable law.

11. How long does a refund take?

After an approved return has been received and accepted, the applicable refund will generally be issued to the original payment method within 3–5 business days.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

12. What if I receive a damaged or incorrect item?

Please contact [email protected] as soon as possible and provide your order number and photographs when requested.

We will review the issue and assist with an appropriate resolution.

13. How can I contact you?

Email: [email protected]

NOT A KNIGHT AA LLC
5103 EAGLE FALLS LN
FULSHEAR, TX 77423
United States