Refund and Return Policy

At NOT A KNIGHT AA LLC, we want customers to have a straightforward experience when requesting a return or refund.

1. Return Period

Eligible products may generally be returned within 30 days of delivery.

The return period begins on the date the applicable carrier shows the order as delivered.

Please contact [email protected] before returning any product.

2. Return Requirements

Returned products should generally be:

Unused
In original condition
Clean and undamaged
Returned with original packaging when reasonably possible
Returned with applicable accessories and included components

We may request photographs or other information to evaluate the return.

3. Damaged Products

Products that have been used, damaged, altered, modified, or otherwise handled in a way that materially affects resale condition may not be eligible for return.

Decorative items should be inspected carefully before being used or displayed.

This restriction does not limit any rights provided by applicable law.

4. Defective Products

If a product has a qualifying manufacturing defect or quality issue, please contact:

[email protected]

Please provide your order number, a description of the issue, and photographs when requested.

For an approved quality-related return, NOT A KNIGHT AA LLC will cover the applicable return shipping cost.

5. Incorrect Product

If you receive a product that differs from the item you ordered, please contact us as soon as possible.

After reviewing the issue, we may provide return instructions and arrange an appropriate replacement, refund, or other resolution.

For an approved return resulting from our fulfillment error, we will cover the applicable return shipping cost.

6. Returns for Other Reasons

For an eligible return that is unrelated to a product defect, damage, or fulfillment error, the customer is generally responsible for return shipping costs.

Original shipping charges may not be refundable unless otherwise required by applicable law.

7. Return Authorization

Please contact [email protected] before returning an item.

Include your order number and reason for the return.

Products returned without following the applicable return instructions may not be accepted.

8. Refund Processing

Once an approved return has been received and accepted, the applicable refund will generally be processed within:

3–5 business days

Refunds will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

9. Exchanges

Exchanges may be available depending on product availability and the circumstances of the request.

Customers should contact us before returning the product if they wish to request an exchange.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the applicable return process may apply.

11. One-Time Purchases

All products sold through notaknightaa.com are one-time purchases.

NOT A KNIGHT AA LLC does not operate a subscription, recurring billing, automatic replenishment, or automatic renewal program.

Customers will not be automatically charged for future purchases.

12. Contact Us

NOT A KNIGHT AA LLC
5103 EAGLE FALLS LN
FULSHEAR, TX 77423
United States

Email: [email protected]
Website: notaknightaa.com